I would like to return my order

How to Return Your Order

Check Return Eligibility

1. Return Window:

   • Ensure your item is eligible for return by checking our return policy. Typically, items can be returned within 30 days from the date of delivery.

2. Condition:

   • The item must be in its original condition, unused, and with all tags and packaging intact.

Initiate a Return

1. Log In to Your Account:

   • Visit the Binacart website and log in to your account.

2. Navigate to Order History:

   • Go to “My Account” and select “Order History.”

3. Select the Order:

   • Find the order containing the item you wish to return and click on it.

4. Request a Return:

   • Click on the “Return Item” or “Return Request” button.
   • Fill out the return request form, including the reason for the return and any additional comments.
   • Submit your return request.

5. Receive Return Instructions:

   • You will receive a return confirmation email with detailed instructions on how to return the item.
   • The email will include a return shipping label and any other necessary information.

Prepare Your Return Package

1. Repack the Item:

   • Repack the item in its original packaging, including all accessories, tags, and documentation.

2. Attach Return Label:

   • Print the return shipping label provided in the confirmation email and attach it securely to the package.

3. Ship the Package:

   • Drop off the package at the designated carrier location or schedule a pickup if applicable.

Track Your Return

1. Monitor Return Status:
   • Log in to your Binacart account and go to “Order History” to check the status of your return.
   • You will be notified via email once your return is received and processed.

Refund or Exchange

1. Refund:

   • Once your return is processed, a refund will be issued to your original payment method.
   • Refund processing times may vary depending on your bank or payment provider.

2. Exchange:

   • If you requested an exchange, your replacement item will be shipped once the returned item is received and processed.