Binacart Return Policy

At Binacart, we strive to ensure complete customer satisfaction. If you are not entirely happy with your purchase, we offer a hassle-free return policy to make your experience smooth and convenient.

1. Eligibility for Returns

You can request a return if:
✅ The product is defective, damaged, or incorrect upon arrival.
✅ The item is unused, in its original packaging, and with all accessories.
✅ The return request is made within 7 days of delivery.

2. Non-Returnable Items

The following items cannot be returned:
❌ Used, damaged, or missing original packaging.
❌ Perishable goods, personal care items, or hygiene products.
❌ Customized or special-order products.
❌ Products marked as “Non-Returnable” on the product page.

3. How to Initiate a Return

📌 Step 1: Contact our Customer Support at [support@binacart.com] with your order details.
📌 Step 2: Provide clear images of the product showing defects or issues.
📌 Step 3: Once approved, we will guide you on return shipping or arrange a pickup.

4. Refund & Replacement

🔹 Refunds: Once we receive the returned product and verify its condition, we will initiate a refund to your original payment method within 5-7 business days.
🔹 Replacements: If you prefer, we can replace the item with a new unit at no extra cost.

5. Return Shipping

🚚 If the return is due to our error (wrong/damaged item), we will cover the return shipping costs.
🚚 If the return is due to customer preference, the buyer is responsible for return shipping fees.

6. Contact Us

For any queries regarding returns, feel free to reach out:
📧 Email: support@binacart.com
📞 Phone: +971 52 609 8117

We value your trust and are committed to providing the best shopping experience at Binacart! 😊